All reservations will be confirmed by email. All modifications and cancellations must be sent in writing (via fax or e-mail) to our reservations department. The request must indicate passenger’s name, quantity of people (adults and children), check in and check out dates, room type.

Check in time is at 2:00 pm and check out time is at 12:00 m.d. After 2:00 pm MONTEVERDE COUNTRY LODGE will charge a $20 per hour of one room night rate and the full night rate if check out occurs after 5:00 p.m.

Pets are not permitted unless otherwise indicated, with the exception of Seeing Eye dogs. Room preferences and special requests (i.e. bed preference, upper floor, and location) are not guaranteed, and are subject to availability at check in time.

CANCELLATION POLICIES

Cancellations are effective on the date that a written notice is received via Fax or E-mail at our Reservations office. If a refund is applicable and adheres to the policies, the corresponding amount will be refunded. For the latter the following cancellation policies will apply. Any cancellations must be made in writing and sent to fax 506 2645 6264 or by email to info@monteverdecountrylodge.com

Refunds, if applicable will be made upon receipt of written cancellation; refunds will be made as per the following

In all cases MONTEVERDE COUNTRY LODGE will not authorize any refunds for late cancellations, unused portions of packages, or no shows.

IMPOSSIBILITY OF PERFORMANCE

It is agreed that MONTEVERDE COUNTRY LODGE will be relieved of its obligations in the event of natural disasters, fire, strike lockout, order of government authorities or any reasonable circumstances beyond its control.

PRIVACY POLICY

MONTEVERDE COUNTRY LODGE will maintain any and all information regarding our guest private to only our facility. The information entered into the site will not be provided to any other source. This information will be used sole by MONTEVERDE COUNTRY LODGE under penalty of applicable law.